Refund policy

Returns

We take pride in ensuring that we maintain a high level of quality control by making sure your hair extensions are made perfectly for you!

In the case you change your mind when you receive your order, you can send hair back to us (in the condition it was sent to you in, untampered, unused and unworn) within 14 days of receiving your order (the cost of postage would be your own responsibility and would be deducted out of the total goods amount). Once we receive the order, in the condition stated above we will then offer a full refund. 

In the case you have received a faulty order, please email luxelayers@outlook.com within 72 hours of the date you have received your order. After we have investigated the returned order and deemed it to be faulty due to manufacturers defect you will be offered the option of a replacement initially or a full/partial refund may be considered. 

For efficiency and security, we advise using Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. Please note, it is the customer’s responsibility to pay the return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. If you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.